Terms of Service

1. What the Service is

Primue provides software for running a business: a wallet view, payment links and invoicing, AI-assisted document drafting, electronic signature, certificates, payroll and HR records, CRM, analytics, and white-label client-facing pages.

We are a software provider — not a bank, payment institution, law firm or accountant. We do not hold your money, give legal advice, or provide financial advice.

2. Payments are processed by Stripe

Money paid through your payment links and invoices is processed by Stripe and settles to your own Stripe account, not to us. Your use of Stripe is governed by Stripe’s own agreement with you, and Stripe decides matters such as payouts, holds, refunds and disputes. Balances shown in Primue reflect records we receive from Stripe and are for information only.

You are responsible for what you charge for, for refunds and chargebacks, and for any tax on money you collect.

3. Electronic signatures

The Service records signatures with a timestamp, the signer’s IP address and a tamper-evident hash chain, designed to help show a document was not altered after signing.

Whether an electronic signature is legally binding depends on your jurisdiction and the type of document. Some instruments — certain deeds, wills and land transfers among them — may require a wet signature, witnesses, notarisation or registration. We make no representation that a document signed through the Service satisfies those requirements. Confirm with a lawyer before relying on an electronic signature for anything that matters.

4. AI features

AI-generated documents, certificate wording and assistant responses are produced automatically and may be inaccurate, incomplete or unsuitable for your situation. They are drafts, not advice. You are responsible for reviewing anything before you use, sign or send it.

Using these features sends your content to a third-party AI provider — see the Privacy Policy.

5. Features shown as previews

Parts of the Service are clearly marked as previews or demonstrations and do not perform a real transaction. In particular, the card feature does not issue a usable payment card — the numbers shown are generated for demonstration and cannot be used to pay for anything. Anything labelled a preview, specimen or sample is exactly that.

6. Your responsibilities

• Keep your login credentials secure; you are responsible for activity under your account.
• Provide accurate information, and keep your business and tax details current.
• Only upload content you have the right to use, including logos, images and signatures.
• Do not use the Service for anything unlawful, fraudulent, or to produce misleading documents.
• Comply with data protection law for any personal data you put into the Service about other people.

7. Your content

You keep ownership of everything you create or upload. You grant us only the licence needed to host, process and display it so the Service can work — including sending it to the sub-processors listed in the Privacy Policy. We do not use your content to train AI models.

8. Plans, billing and credits

Subscription plans and credit packs (stamp credits, certificate credits) are billed through Stripe. Credits are consumed when used and are [refundable / non-refundable — decide and state which]. We may change pricing on [number] days’ notice.

9. Availability

We aim to keep the Service available but do not guarantee uninterrupted access. We may change, suspend or discontinue features. Where a change materially reduces functionality you rely on, we will give reasonable notice.

10. Termination

You may close your account at any time. We may suspend or terminate an account that breaches these Terms or is used unlawfully. You can export your data before closing; after closure we handle it as set out in the Privacy Policy.

11. Disclaimers and liability

The Service is provided “as is”, without warranties of any kind to the maximum extent permitted by law. To the extent permitted by law, our total liability arising from the Service is limited to [the amount you paid us in the preceding 12 months], and we are not liable for indirect or consequential loss, lost profits, or lost data.

[Some jurisdictions do not permit these limitations. Have a lawyer confirm what is enforceable where you operate — an unenforceable limitation clause offers no protection at all.]

12. Governing law

These Terms are governed by the laws of [jurisdiction — e.g. the Federal Republic of Nigeria], and disputes will be resolved in the courts of [venue].

13. Contact

Questions about these Terms: [legal@primue.com].